City of Dallas COVID-19 Resources and Information

Cindy EngelUncategorized

(Parte está traducida al español al final)

These are extraordinary times. Please know the City of Dallas is deeply concerned about the impacts to residents, businesses and their employees. We are with you.

Mayor Johnson’s disaster declaration is meant to protect life and property and preserve critical resources while a state of disaster is in effect.

In this document, you will find a list of resources available as of April 3, 2020, regarding finances and COVID-19 topics such as unemployment, paying rent and mortgages, student loans, utilities, food assistance, resources for businesses and more. This will remain a living document and we will send you regular updates with new resources added. Grocery stores, pharmacies, daycare centers, banks, and hardware stores remain open. Restaurants may still operate takeout and delivery services.

Please feel free to share this with your friends, family, coworkers, community, or anyone else who could use it. If you have additional information you wish to share with your neighbors and community, please do not hesitate to contact our office at

Additionally, VisitDallas and Uptown Dallas have compiled a list to feature Dallas restaurants who are still operating and offering home delivery.

Please promote #TakeOutTuesday in your neighborhoods and networks. Encourage people to order take out or delivery from local restaurants every Tuesday! Follow their Facebook @TakeOutTues

We continue to provide information at the City’s dedicated COVID-19 website here. Dallas County also has valuable information here.

There are two COVID-19 testing sites in Dallas open from 8am to 8 p.m. or when daily test kit availability runs out. Criteria for testing sites is as follows: shortness of breath, cough, must show a temperature of 99.6 or higher. The sites are located at: American Airlines Center, Parking Lot E, 2500 Victory Plaza and Ellis Davis Field House, 9191 S Polk St.

DFW COVID-19 Regional Summary Dashboard: A dashboard of total cases of COVID-19, new cases, deaths, and 311 COVID-19 calls can be viewed here.

Unemployment and Workers’ Comp

  • Anyone who has lost their job due to coronavirus or has had to take time off to self-quarantine or care for a sick relative (and does not get paid sick time from work) may apply for UNEMPLOYMENT insurance. Information on that can be found here. Per the Workforce Commission, “a delay in filing will not impact the benefits you receive, your benefits are tied to your date of layoff, not filing date.”
  • The Texas Workforce Commission has launched a new automated virtual assistant to help Texans sign up for unemployment insurance. The artificial intelligence-enabled chatbot can instantly answer many of the most common questions about the UI process
  • Anyone whose job has brought them into direct contact with someone with coronavirus (for instance, a first responder or a health care worker) and has become ill or is required to quarantine can file for WORKERS’ COMP. File for that here.
  • If you or a friend or family member are out of work, the Texas Workforce Commission provides support services.

Financial Assistance

The City of Dallas Rental Assistance Social Services Financial Assistance

  • Provides emergency assistance to individuals and families who have experienced a temporary financial crisis. The appointment lines are open Monday through Friday, from 9:00 a.m. to 4:00 p.m.
    • Rental assistance to persons at-risk of homelessness and who are low-income (below 30% of the area median income).
    • Assistance with utility bills (electric, gas and water) up to once per year (with exceptions for “blitz” events determined by funder) in an amount not to exceed $300 available for customers of Reliant Energy, TXU and ATMOS Energy. Additionally, support is administered through the Dallas Water Share.
  • Help Line Contacts and Appointments
    • Martin Luther King, Jr. Community Center Social Services – 214-670-8416
    • West Dallas Multipurpose Center Social Services – 214-670-6530
  • The IRS has deferred the federal tax filing deadline to July 15th. Find more information on Coronavirus tax relief here.
  • The U.S. Department of Treasury has a list of financial resources for consumers.
  • Residents can call 211 or visit and give their zip code for a list of local financial and in-kind resources available in their area.
  • The Salvation Army is serving in the community by offering: drive-thru food pantries at 13 locations; educational programming for our shelters with children to continue their education; remote learning opportunities for children across the region; financial assistance for rent/mortgage, utilities and prescription medication; and food delivery for seniors and veterans. Income verification and other typical requirements for assistance have been suspended to serve anyone that is in need. Check here for the location nearest you.
  • Texans who believe they have encountered price gouging or disaster scams should call the Office of the Attorney General’s toll-free complaint line at (800) 621-0508 or  file a complaint online. For additional information on disaster scams, please visit our  disaster scams website.  

Trouble Paying Rent or Mortgage

  • The Texas Supreme Court issued an order suspending all evictions until April 19, 2020:
  • The Dallas County Justices of the Peace also issued an order suspending all evictions for sixty days.
  • In summary, per guidance from a Dallas County Justice of the Peace:
  • ALL Eviction cases are currently postponed and continued for 60 days;
    • Residential or Commercial;
    • Currently pending or filed within the 60 day period
  • ALL Writs of Possession are currently postponed and continued for 60 days; Residential or Commercial; Previously requested or requested within the 60-day period
  • Lockouts are not addressed in any current emergency order – Texas Property Code, Chapters 92 and 93, control
    • Residential lockout tenants must be provided a key upon request whether rent is brought current or not;
    • Commercial lockout tenants must only be provided a key when the rent is NOT delinquent– provided that all other requirements of the lockout were in accordance with the Texas Property Code
  • Writs of Re-Entry are not addressed in any current order – Texas Property Code, Chapters 92 and 93, control
  • Residential or Commercial tenants that are illegally locked out may seek relief from the Justice of the Peace in the precinct in which the property is located
  • Residential landlords may be ordered to provide the tenant a key and the Court has authority to enforce its order;
  • Commercial landlords may only be ordered provide a tenant with a key when the rent is NOT delinquent – provided that all other requirements of the lockout were in accordance with the Texas Property Code
  • Dallas County Judge Clay Jenkins’ Order states that Dallas County Justices of the Peace cannot proceed with evictions until May 18, 2020 (date subject to change). If you have concerns, volunteer attorneys are on stand-by to assist. Send an email to:, and a volunteer lawyer will get back with you. Include your name, contact and landlord information, and other pertinent facts. The service is free.
  • The federal government announced they are suspending all HUD foreclosures and evictions for 60 days.

If you don’t have enough money to pay, contact your lender or landlord immediately. Help includes:

  • If you are a Dallas Housing Authority client, please immediately report any loss of income in order to reduce your portion of rent and inspections will be restricted to health and safety only.
  • Texas Department of Housing and Community Affairs Foreclosure Prevention 1-888-995-HOPE (4673)
  • Martin Luther King, Jr. Community Center Social Services – 214-670-8416
  • West Dallas Multipurpose Center Social Services – 214-670-6530
  • Texas Attorney General Consumer Protection or call 800-621-0508
  • Texas Health and Human Services Commission has resources available. There may be vouchers to assist those in need with paying their rent. Also get government assistance with other needs, including lease application fees, information on low income housing and security deposits. Dial 1-877-541-7905 to find additional ways to get rent help.
  • Texas offers programs that can help you with paying your mortgage and also avoid foreclosure. Local resources, including government and non-profit assistance, can help qualified homeowners
  • Homeowners have other resources too. Also click here for a listing of Texas HUD counseling agencies that provide free foreclosure counseling.
  • Information from the City of Dallas on eviction and foreclosure can be found here.
  • Information from the City of Dallas on Housing and Urban Development COVID-19 Funding Allocation can be found here.
  • The Entrepreneurship and Community Development Clinic at The University of Texas School of Law has launched a new website that tracks housing policies adopted by the federal government, State of Texas, and local jurisdictions to help Texas residents stay in their homes during the COVID-19 pandemic and accompanying financial crisis. The site covers renter protections, foreclosure protections, and utility access protections.
  • The City of Dallas Fair Housing and Human Rights Office has information here.

Homeless Shelter and Residential Programs

  • The City of Dallas Office of Homeless Solutions launched the effort of moving persons into hotel rooms. OHS’ priority groups are:
    • Persons experiencing homelessness, in need of quarantine
    • Persons in shelters and on the “Priority Housing List”
  • OHS will coordinate continued service for these guests. OHS will work with partners to identify and secure rental property and provide assistance for a period of up to 6 months for guest ready for housing. This process will serve the purposes of freeing up beds in shelters and getting people into their own home. Long term case management will be provided to anyone getting placed in a new home.
  • Information on The Bridge Homeless Recovery Center can be found here.
  • Information on Austin Street Center can be found here.
  • Information on Family Gateway can be found here.
  • Viola’s House | A Maternity Home for Homeless Teenagers

Paying Utilities

  • The Public Utilities Commission of Texas voted Thursday 3/26 to temporarily prevent utility companies from disconnecting power and water services to residents financially affected by the Covid-19 pandemic. Residents must still pay their bills via a deferred payment plan (residents need to contact their service provider for customer assistance).
  • Exelon brands (Constellation, Atlantic City Energy, BGE, ComEd, Delmarva Power, PECO) have suspended service disconnections and will waive late payment charges until at least May 1. Exelron has also committed to donating $1.15 million to local and national COVID-19 relief efforts.
  • Vistra Energy brands (TXU, Ambit, Tri-Eagle) is waiving late fees, extending payment due dates with no down payment required, and reducing down payments and deferring balances over five equal installments. TXU customers can also receive additional bill-payment assistance through its TXU Energy AidSM program.
  • NRG brands (Reliant, Green Mountain, Cirro, Stream, XOOM, Discount Power) is suspending disconnections for non-payment until April 3.
  • Atmos and Dallas Water Utilities have suspended disconnections at this time.
  • Charter Communications is offering free access to Spectrum Broadband and Wi-Fi for 60 days for new K-12 and College Student households. Residents should call: 1-844-488-8395. Charter is also working with school districts to ensure that communication is provided about the free wi-fi; Charter continues to offer Spectrum Assist for households without school-aged children; Charter is also opening its Wi-Fi hotspots for public use.

Food Assistance and Donation

  • Here is a list of open food pantries inclusive of hours.
  • North Texas Food Bank has shifted to box distribution model with partner agencies. Food4Kids and School Pantry programs remain fully functional, and they are partnering with the City to deliver snack/hydration kits to the homeless.
  • Dallas County Health and Human Services Older Adult Services Program is currently providing meals delivered to homebound seniors. There is a drive-thru for hot meal pick-up service set up at each senior center location. Seniors needing these resources can call 214-819-1860 to enroll.
  • Crossroads Community Services food pantry details can be found here.
  • Meals will be provided to all children at most district middle and high schools and will be distributed twice a week, on Monday and Thursday between 10 AM and 1 PM. On Monday you will receive Breakfast, Lunch, and Supper for Monday, Tuesday, and Wednesday. Thursday will have Breakfast, Lunch, and Supper for the rest of the week, including Saturday. For pick up locations and menus, visit this link.
  • KIPP charter schools providing healthy, ready-to-heat breakfast and lunch to any student 19 or younger in our communities, not just to students enrolled at a KIPP Texas campus. Our meal pickup details are all available through the Texas Education Agency’s new meal finder website.
  • The City of Dallas WIC Program will be offering WIC benefits by phone only from  March 21, 2020 to April 3, 2020. Please contact us using one of the following:
    • If you need benefits for the first time, please enroll at, and you will be contacted. Call 214-670-7200. Or call 1-800-942-3678. Update your contact information by emailing Breastfeeding questions? Call 214-670-7222.
  • Pet food resource – any family, community organization, or rescue group who needs help with dog food; please feel free to reach out to Ninfa Beltran with the SPCA at She will be coordinating and facilitating the distribution of dog food.

Insurance Issues

The Texas Department of Insurance has resources and information available for consumers who have insurance related questions.

For Businesses

  • The City of Dallas has issued a Second Amended Emergency Regulation Order to prevent the spread of COVID-19. According to section three of the Second Amended Emergency Regulation Order, businesses impacted by COVID-19 must visibly post the Second Amended Emergency Regulation Order on their facility and provide a copy to their employees upon request.
  • The City of Dallas Department of Code Compliance will issue notices of violations for businesses that do not comply with the Second Amended Emergency Regulation Order.
  • The Stay Home Stay Safe Order permits restaurants and microbreweries, micro-distilleries or wineries to operate for takeout and drive-in or drive-thru only.
  • The City of Dallas Office of Economic Development has created a web page with information for small businesses.
  • The State of Texas has officially declared a state of emergency. Businesses are encouraged to fill out Economic Injury worksheets to prepare for distribution of disaster relief funds.
  • loan program has been established by the Small Business Administration, specifically for those impacted by the coronavirus.
  • Facebook also has a $100 million Small Grants Program accessible here.
  • For businesses struggling to pay the full amount of sales taxes they collected in February, the Texas Comptroller’s Office is offering assistance in the form of short-term payment agreements and, in most instances, waivers of penalties and interest. We ask that you contact our Enforcement Hotline at 800-252-8880 to learn about your options for remaining in compliance and avoiding interest and late fees on taxes due.
  • The Texas Restaurant Association has launched a restaurant relief fund.
  • Businesses and residents with questions regarding essential status can email
  • City of Dallas – Office of Business Diversity – Home 
  • TWU’s Center for Women Entrepreneurs has created an AssistHer Emergency Relief Grant.

Mental Health Resources

  • The Texas Department of Health and Human Services has extensive resources available for mental health support, including those facing a mental health crisis. Call the toll-free COVID-19 Mental Health Support Line at 833-986-1919.
  • The Metrocare Coronavirus Support Line is available during our normal business hours Monday through Friday for those Dallas County residents experiencing high anxiety or depression during these turbulent times. Metrocare’s professionals will assist individuals in accessing our mental health services and provide referrals for other services that may be needed. The Metrocare Coronavirus Support Line for Dallas County is 214-743-1215.
  • North Texas Behavioral Health Authority – Individuals can contact the 24/7 COVID-19 Mental Health Support Line at 833-251-7544. Those needing support outside of the COVID-19 crisis can still contact our NTBHA 24/7 Crisis Line at 866-260-8000.
  • The Center for Integrative Counseling and Psychology  is providing tele-counseling to new and existing clients. We use a HIPAA compliant platform and accept all insurances including Medicare and Medicaid. For tele-counseling call:  214-526-4525.
  • Grant Halliburton Foundation’s “Here For Texas” Mental Health Navigation Line is operational Monday thru Friday, 10:00 a.m. – 6:00 p.m. We have also identified a number of telehealth options, which are in high demand right now. If you know anyone who needs resources, call the Navigation Line at 972/525-8181. More information here. You can find a list of other mental health resources and helplines here.

COVID-19 Mental Health Articles

Domestic Violence Survivor Resources

Student Loans Deferment

The US Department of Education has suspended federal student loan payments and waived interest. The Office of Federal Student Aid has specific details. 

Childcare Resources

  • The Texas Workforce Commission’s subsidized childcare program is making changes to their requirements in light of the COVID-19 crisis. Please check their website regularly for announcements coming soon.
  • Due to COVID-19, YMCA branches are currently closed; however, they continue to offer limited childcare programming on a daily basis, supporting the childcare needs of first responders, medical professionals, government officials, and those that must continue their work in this challenging time. This care will be offered until further notice, at 11 YMCA branches across the Dallas Metroplex, in accordance to state guidelines.
  • Dallas Afterschool has moved all training and support to a virtual mode, and is now offering  virtual tutoring. For more information, email

Educational Resources

  • The talkSTEM YouTube Channel houses over 250 videos for your free use! The channel includes various sections organized by content, including STEM in the Real World – Engaging, short, theme-based STEM videos based on math/science concepts and subject matter. See our latest playlist for Pre K – 2nd Grade : Math in the Early Years. More information and resources here.
  • Free downloadable worksheets are available for all parents and educators. Suitable for K-12. Find them here. 
  • Parent and Educator Youtube Guide
  • At-Home Learning resources can be found here.  
  • Rec@Home is a weekly video series created by Dallas Park and Recreation, giving step-by-step demonstrations for fitness workouts, children’s crafts, and healthy eating. Watch on Youtube here.
  • The Dallas Public Library is now issuing library cards by email and phone. Loan periods are being extended, and digital resources are available at  A link to more information for residents is here.
  • Dallas ISD is providing 10,000 mobile hotspots for students who would otherwise not have access to high-speed internet service from home. More information here.
  • SPARK! is providing educational content online, free of charge.
  • Dallas Region Communities in Schools has created a page of resources.

Senior Resources

Employment Resources

  • Workforce Solutions of Greater Dallas has resources for job seekers. Those seeking employment can register at
  • The Dallas Regional Chamber has launched a virtual job board that offers listings to individuals who need leads for in-demand jobs; access to online courses to upskill into high-demand, well-paying jobs; childcare resources for parents involved in essential work; and links to help workers to file for unemployment claims.
  • You can email Goodwill at with your name, city/zip code, contact number and any additional information. A Goodwill Job Connection Center Manager or Specialist will contact you directly and set up an appointment for virtual employment services. You can also contact a Job Connection Center by phone at the location nearest you:
  • 3020 N. Westmoreland Rd, Dallas, TX 75212: 214-638-2800 x185
  • 1661 E. Northwest Hwy., Garland, TX 75041: 214-227-5549
  • 919 W. Main Street, Lewisville, TX 75067: 972-436-3681

HIV/AIDS Resources

Faith Community Resources

  • Texas Baptists is a statewide faith-based non-profit with about 5,300 affiliated churches across Texas and beyond. Our services primarily are offered to leaders of affiliated churches seeking to navigate the pandemic. Our COVID-19 Response page is here. We would be interested in learning how churches could volunteer their parking lots as drive through testing sites, or their facilities as makeshift hospitals if needed. Resources include:
    • Relief grants to bivocational and small church pastors
    • Resources on multimedia streaming, online giving and other church administration
    • Free downloads of adult and child Bible study materials
    • Disaster relief through our ministry partner TBM.
  • Jewish Family Services has a list of resources and services here: JFS COVID-19 Updates
  • Faith in Texas has a list of resources here: COVID-19 Resources 
  • Catholic Charities of Dallas has a list of resources here, including community food pantries, disaster relief services, immigration legal services, and refugee services.

Other Resources

  • Paid Sick Leave information: City of Dallas employers must provide employees with paid sick leave to care for themselves or a family member. An employee may use paid sick leave for the employee’s or their family member’s illness, injury, healthcare, and reasons related to domestic abuse, sexual assault, or stalking. For more information or to file a complaint, call 214-670-FAIR (3246) or visit
  • The Texas State Department of Public Safety has suspended expired IDs: driver’s licenses, IDs, commercial drivers licenses, and election identification certificates expiration dates will be extended.
  • In response to the COVID-19 crisis, The Dallas County Clerk’s Office will be closing its Vital Records and Recording Divisions to the public. All transactions will be done either by mail, document drop off, or by appointment only. The public closure will take effect starting Monday, March 23, 2020 through May 1, 2020, but may be extended based on COVID-19 status.
  • Dallas County Tax Office: In the interest of public health, we have provided the following alternative options in lieu of face-to-face transactions in the Dallas County Tax Office. Click here for online and by-mail instructions on common Tax Office transactions.

How Can You Help?

  • Meals on Wheels needs volunteers.
  • Dallas ISD needs volunteers to assist their Food & Child Nutrition Services team with meal distribution at school sites.
  • Go to; register as a volunteer and complete the brief online volunteer orientation.
  • Send an email to to indicate your interest in helping with meal distribution.
  • The North Texas Food Bank needs volunteers.
  • Carter BloodCare and other blood banks are experiencing shortages. Consider donating.
  • Jewish Family Service (JFS) have established the S.H.E.F. Emergency Assistance Fund. The S.H.E.F. Fund is a non-profit effort established to provide “bridge” support to as many restaurant hourly workers as possible throughout North Texas. JFS will be providing case management assistance and connecting these workers to eligible benefits, employment opportunities, counseling and other resources as they navigate this crisis. If interested, you can donate to this fund at and in the Additional Comments section type “SHEF Fund” or you can send a check with the same notation to JFS at 5402 Arapaho Road Dallas, Texas 75248. 
  • If you would like to assist with providing Protective Personal Equipment (PPE): Submit your information on this website – Medical providers and cities will have access to this comprehensive list of providers so they can reach out to get what they need. This will likely be the fastest way to get your information to the people who need it most.
    • Send an email to and include the information you’ve sent here.
    • If a medical provider reaches out in search of supplies, direct them to

Protect Yourself Financially from the Coronavirus

Information from the Consumer Financial Protection Bureau.

 Job Interrupted —A To-Do List for Tough Times

Information from the Financial Industry Regulatory Authority.

Financial Peace of Mind in the Age of Coronavirus

Information from the Financial Industry Regulatory Authority.

Avoiding Coronavirus Scams

Information from the Federal Trade Commission

Grant Opportunities

The Department of Health and Human Services and the National Institute of Health have made these grant opportunities available:

Grant Opportunities for Non-Profits

  • The Communities Foundation will announce a collaborative fund to provide grants for non-profits engaged in the Covid-19 response. The North Texas Cares Fund is for non-profit service providers ONLY who are responding to the Covid-19 crisis. Applications will be accepted on a rolling basis and can be submitted via Criteria for eligibility and consideration includes:
    • Must be 501c3 organization Must provide services in the North Texas area
    • Must provide services that address immediate response or long-term relief efforts in response to COVID-19
    • Requests need to focus on first responders and/or support for vulnerable populations– (examples could include seniors, children, homeless, low-income)

Cultural Institution Resources

Dallas Area Cultural Advocacy Coalition compiled the below resources:

A Message From the City Manager and Chief of Equity and Inclusion

Dear Fellow Dallas Residents –

During this extraordinary time, we believe it is important more than ever that our diverse communities have access to timely and relevant information.

First and foremost is the health and well-being of all our residents. Please follow the guidance presented by the County and City officials and stay socially distant, care for yourself and for your families. To help you stay well, we are compiling resources and news that may be important to you and your families. We will continue to update you as we receive new guidance.

You should feel welcome regardless of your documentation status in accessing city services offered to residents in these times of COVID-19.

If you have any questions or need clarification, please contact our Welcoming Communities and Immigrant Affairs Team at (214) 671-5080 and we will do our best to serve you.

Sincerely, T.C. Broadnax, City Manager / Liz Cedillo-Pereira, Chief of Equity and Inclusion

Dallas County Shelter in Place Order Effective Monday, March 23 at 11:59 pm all Dallas individuals living within Dallas County are ordered to shelter at their place of residence. The order allows for people to leave their homes for outdoor walks, to get necessary items like medicine and groceries, and to care for sick relative, but otherwise must stay in their households. Essential businesses, including hospitals, senior residential centers and childcare for those employees, may continue in-person operations. The entire order can be found at:   Please note that all information regarding COVID-19 is subject to change anytime due to the changing nature of the pandemic. For up-to-date information please visit
Federal Information
Closure of Immigration Courts     
Deportation hearings for people not under detention have been cancelled through April 10 because of the spread of COVID-19. Detained immigrants will continue to have their cases heard. No information was immediately given about hearings for asylum seekers under the “Remain in Mexico” plan. For more information:   
USCIS Closures      
As of March 18, U.S. Citizenship and Immigration Services has suspended routine in-person services until at least April 1 to help slow the spread of Coronavirus Disease 2019 (COVID-19). USCIS staff will continue to perform duties that do not involve contact with the public. However, USCIS will provide emergency services for limited situations. To schedule an emergency appointment contact the USCIS Contact Center:  
En español:  
New ICE Priorities      
U.S. Immigration and Customs Enforcement (ICE) will temporarily halt enforcement across the United States, except for efforts to deport foreign nationals who have committed crimes or who pose a threat to public safety, For more information: En español:  
Public Charge     USCIS encourages all those, including immigrants, with symptoms that resemble Coronavirus Disease 2019 (COVID-19) (fever, cough, shortness of breath) to seek necessary medical treatment or preventive services. Such treatment or preventive services will not negatively affect any alien as part of a future Public Charge analysis.    For more information:  
En español:  
The Administration for Community Living (ACL)   
What People with Disabilities and Older Adults Need to Know About Coronavirus provides information on how to prevent the spread of COVID-19 and other respiratory diseases; to get more localized information and guidance, the site includes links to help you find state, local, and territorial health departments and tribal and Indian organizations. For more information:  
HUD and Federal Housing Finance Agency  
HUD and the Federal Housing Finance Agency have suspended evictions and foreclosures for single-family homeowners with Federal Housing Administration guaranteed mortgages and Fannie Mae and Freddie Mac mortgages. Any questions regarding this issuance may be directed to the FHA Resource Center at 1-800-225-5342. Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1800-877-8339. For additional information on this issuance, please visit For more information:
Local (Dallas Area) Updates
COVID-19 Testing Sites and Criteria
Starting at noon on Monday, March 23, the two COVID-19 testing sites in Dallas are updating criteria and lifting the age restriction to test more North Texans. Criteria for testing sites is as follows:
Shortness of breath
Must show a temperature of 99.6 or higher
The sites operate daily from 8 a.m. to 8 p.m. and are located at: American Airlines Center, Parking Lot E, 2500 Victory Plaza
Ellis Davis Field House, 9191 S Polk St.  
If you meet the three criteria for COVID-19 testing, please do not delay acting. Any photo ID is sufficient including a recreation center ID, a Student ID, an ID with your name and photo. It does not need to be a government-issued ID. For more information contact  
Mexican Consulate The Mexican Consulate in Dallas is an official branch of the Mexican government and offers a range of services to citizens of Mexico and travelers to Mexico. While the Consulate is closed for routine services, for urgent matters an emergency 24-hour hotline can be reached at: 214-621-0198  or  
Dallas Independent School District School Meals Dallas Independent School District will provide food for students starting Monday, March 23. Meals will be distributed on Mondays and Thursdays from 10 am – 1 pm at the entrance of selected schools. Each Monday and Thursday, Food and Child Nutrition Services will provide several days of breakfast and lunch per student. The students need to accompany the parents to be eligible to pick up the meals. All children 18 years of age and younger qualify for the meals, as well as all students with disabilities regardless of age. At most locations, families will be able to pick up the meals from their cars. For more information visit:  
Richarson ISD School Meals and Other Info

Dallas Area Rapid Transit Dallas Area Rapid Transit (DART) remains committed to maintaining their full schedule of services for North Texas riders who rely on buses and trains to get to jobs, grocery stores and medical appointments. This includes the many transit dependent first responders, such as doctors, nurses, medical staff, police and fire fighters, who are playing such an important role during the ongoing pandemic. DART encourages passengers to make social distancing part of their daily routine and reminds those who feel sick to stay home. For more information visit: COVID-19 Resources Job Seekers – Texas Workforce Commission   The Texas Workforce Commission (TWC) is working with federal, state and local government officials and agencies to help manage the Coronavirus (COVID-19) pandemic. On Friday, March 13, 2020, Governor Greg Abbott declared a disaster relating to the pandemic. For more information on how the State of Texas is handling the pandemic, see Governor Greg Abbott’s website at:  
For more information on the status of COVID-19 in Texas, see the Texas Department of State Health Services (DSHS) website at:  
Census 2020 The Census Bureau will be suspending current field operations for the rest of the month until April 1, 2020 and focus its public engagements and awareness through media campaigns, to include social media and various online platforms. As we continue to practice social distancing in light of the pandemic, its important to remember that it has never been easier to respond on your own, whether online, over the phone, or by mail without having to receive a knock in the door from a census taker. Online Census: Phone Survey: 1-844-330-2020 (English)1-844-468-2020 (Spanish) Dallas-Specific Resources:  
City of Dallas Welcoming Hub The City of Dallas invites anyone in need of services to visit the new Welcoming Hub at The Welcoming Hub is an online directory identifying hundreds of community services available to residents throughout North Texas.  
Civil Immigration Legal Services Program The City of Dallas, through a partnership with the International Rescue Committee, has established a legal representation program for individuals who are in proceedings before the Dallas Immigration Court.  For more information visit:  
Paid Sick Leave City of Dallas employers must provide employees with paid sick leave to care for themselves or a family member. An employee may use paid sick leave for the employee’s or their family member’s illness, injury, healthcare, and reasons related to domestic abuse, sexual assault, or stalking. For more information or to file a complaint, call 214-670-FAIR (3247) or visit     Eviction Moratorium The Texas Supreme Court issued an order suspending most residential evictions until April 19, 2020. The Dallas County Justices of Peace also issued an order suspending eviction for sixty days. Per the guidance of Dallas County Justice: ALL Eviction cases are currently postponed and continued for 60 days Residential or Commercial; Currently pending or filed within the 60 day period Texas Supreme Court Order: Dallas County Justice Order:   #MyDallas Citizenship Workshop The #MyDallas Citizenship Workshop scheduled for April 25 has been postponed. All volunteer trainings have also been cancelled. For More Information and Resources Visit:
Un Mensaje Del Gerente Municipal y Gerente de Igualdad e Integración 
Estimados Habitantes de Dallas: Durante estos momentos difíciles que estamos viviendo creemos que es sumamente importante que nuestra comunidad tenga acceso a información relevante y de manera puntual.  Ante todo nos importa la salud y el bienestar de nuestra comunidad. Favor de cumplir con las ordenes y reglas impuestas por los oficiales del condado y de la ciudad, y asegúrense de mantener una distancia social, cuidando de si mismo y de su familia. Para ayudarles estamos recopilando información y recursos de importancia para ustedes y su familia. Continuaremos informándoles de acuerdo a la información que recibamos. 
Sin importar su status legal, tienen derecho a recibir servicios ofrecidos por la ciudad en relación al COVID-19.  
Cualquier pregunta o duda la puede dirigir a WELCOMING COMMUNITIES AND IMMIGRANT AFFAIRS TEAM al (214) 671-5080. Estamos para servirles.    Atentamente, T.C. Broadnax, City Manager (Gerente Municipal) / Liz Cedillo-Pereira, Chief of Equity and Inclusion (Gerente de Igualdad e Integración) Empatía • Ética • Excelencia • Equidad  

\REFUGIARSE EN SU LUGAR – Condado de Dallas  Efectivó el lunes, 23 de marzo a las 11:59 p.m. todos los individuos que viven dentro del Condado de Dallas están ordenados a permanecerse en su hogar/lugar de residencia. Esta orden permite que las personas dejen su casa para caminatas, conseguir artículos necesarios como medicina, alimentos, y para cuidar de familiares enfermos, pero de otra forma tienen que quedarse en sus viviendas. Para los empleados de negocios/ empresas esenciales, incluyendo los hospitales, casas de retiro y guarderías, pueden seguir las operaciones en persona. La orden entera se puede encontrar en: Por favor note que toda información acerca de COVID-19 está sujeta a cambios de momento dado a la naturaleza cambiante de la pandemia. Para información actualizada por favor visite:
Información Federal:
Cierre de Cortes de imigración Las audiencias legales para personas quienes no estan bajo detencion estan canceladas hasta 10 de abril por la propagación de COVID-19. Los imigrantes detenidos seguirán teniendo las audiencias de sus casos. No hay información inmediata para las audiencias de los solicitantes de asilo bajo el plan de “Remain in Mexico” (“Permanecer en México”). Para más información:   
Cierres de USCIS Desde el 18 de marzo, Los servicios de Estados Unidos de Inmigración y Ciudadanía han suspendido sus visitas rutinarias en persona hasta el 1 de abril para reducir la propagación de Coronavirus (COVID-19). El personal de USCIS (por sus siglas en ingles) continuarán con sus responsabilidades que no envuelvan el contacto con el público. Sin embargo, USCIS proveerá servicios de emergencia para situaciones limitadas. Para programar una cita de emergencia contacte el centro de USCIS :  
En español:  
Nuevas Prioridades de ICE  
U.S. Immigration and Customs Enforcement (ICE por sus siglas en ingles / El Servicio de Inmigración y Aduanas de los Estados Unidos) suspenderán temporalmente la aplicación de la ley en todo el territorio de los Estados Unidos, excepto los esfuerzos de deportar a nacionales extranjeros quienes han cometido crímenes o quienes pone en riesgo a la seguridad pública. Para más información: En español:  
Cargos públicos USCIS anima a todos, incluyendo a inmigrantes, con síntomas que parezcan a los deCoronavirus (COVID-19) (fiebre, tos, dificultad para respirar) a buscar tratamiento médico necesario o servicios de prevención. Este tipo de tratamiento o servicios no afectaran negativamente a ningún inmigrante como parte de un análisis futuro de cargos público. Para más información:  
En español: La administración de comunidades vivas: (ACL por sus siglas en ingles)   Lo que las personas con discapacidad y adultos mayores necesitan saber sobre el coronavirus. Provee información en cómo prevenir la propagación de COVID-19 y otras enfermedades respiratorias; para recibir información y guía más localizada, el sitio web le ayuda en encontrar información por: estado, local, y departamentos de salud territoriales y organizaciones tribales e indígenas. Para más información:  
Departamento de Vivienda y Desarrollo Urbano (HUD por sus siglas en ingles) y la Agencia de Financiamiento de Vivienda   Departamento de Vivienda y Desarrollo Urbano (HUD por sus siglas en ingles) y la Agencia de Financiamiento de Vivienda (FHA por sus siglas en inglés) han suspendido la evicción y los cierres de dueños unifamiliares con la hipoteca garantizada de la Administración Federal de Vivienda y la hipoteca de Fannie Mae y Freddie Mac.   Cualquier pregunta en relación con este tema puede ser dirigido a Centro de Recursos de FHA al 1-800-225-5342. Personas con problemas de escucha o impedimento de habla puede llamar a este número 1800-877-8339 que es de servicio de Federal de retransmisión.   Para más información de este tema visite: Para más información:
Información Local (Área de Dallas)
Lugares y Requisitos Para Los Examenes Medicos Del COVID-19   A partir de la 12:00 PM (mediodía) del lunes, 23 de Marzo 2020, los dos centros para exámenes médicos del COVID-19 en Dallas están actualizando los requisitos y las restricciones de edad con el propósito de incrementar accesibilidad a los habitantes del norte de Texas.     Los Requisitos para realizar el examen, son los siguientes:
Dificultades para respirar
Fiebre de 99.6 grados (o mas alta)  
Los dos centros están abiertos diariamente de 8:00 AM a 8:00 PM en las siguientes localidades: American Airlines Center, Parking Lot E, 2500 Victory Plaza
Ellis Davis Field House, 9191 S Polk St.   Si usted cumple con los 3 requisitos antes mencionados del COVID-19, no tarde en asistir a uno de nuestros centros.   Solo necesita una identificación con su nombre y foto y la misma no tiene que haber sido emitida por el gobierno. Puede ser cualquier identificación con foto y nombre, ya sea estudiantil o de un centro recreativo.   Para más información, contacte o nuestro equipo (214) 671-5080.   
Consulado Mexicano   El Consulado Mexicano de Dallas es una rama oficial del Gobierno Mexicano y ofrece un rango de servicios para los ciudadanos de México y viajeros a México. Mientras el consulado permanece cerrado para servicios rutinarios, para asuntos de emergencia una línea de 24 horas se ha abierto, puede llamar al (214)621-0198. Para más información  
Distrito Independiente Escolar De Dallas (DISD) – Comidas escolares   El distrito independiente de Dallas proveerá comida a los estudiantes empezando el lunes 23 de marzo. Las comidas serán distribuidas los lunes y jueves de 10 a.m. – 1 p.m. en la entrada de las escuelas elegidas. Cada lunes y jueves, el Servicio de Alimentación y Nutrición Infantil proveerán varios días de desayuno y almuerzo por estudiante. Los estudiantes necesitan ser acompañados por sus padres para ser elegibles y recoger su comida. Todos los menores de 18 años o menores califican para los alimentos al igual que los estudiantes con discapacidad sin tomar en cuenta su edad. En la mayoría de sus localidades, las familias podrán recoger su comida desde sus vehículos.   Para más información:

Distrito Independiente Escolar De Richardson (RISD)

Transporte Público: Dallas Area Rapid Transit (DART, por sus siglas en ingles) El Transporte Rápido del Área de Dallas (DART) sigue comprometido a mantener su horario completo de servicios para los pasajeros del norte de Texas que dependen de los autobuses y trenes para llegar a sus trabajos, tiendas de comestibles y citas médicas. Esto incluye a los muchos pasajeros dependientes como profesionales de primeros auxilios, doctores, enfermeras, personal médico, policías, y bomberos quienes están jugando un papel muy importante durante esta pandemia. DART anima a sus pasajeros mantener una distancia social como parte de su día a día y les recuerda aquellos que se sienten enfermos que se queden en casa.   Para más información:  
COVID-19 Recursos para los Solicitantes de Trabajo – Comisión de Fuerza Laboral de Texas   La comisión de fuerza laboral de Texas (TWC, por sus siglas en ingles) esta trabajando con los funcionarios de gobierno al nivel federal, estatal, local y agencias para ayudar a manejar la pandemia de coronavirus (COVID-19). El viernes 13 de marzo del 2020 el gobernador Greg Abott declaro estado de desastre en relación a la pandemia. Para más información de como el estado de Texas está manejando la pandemia vea la página web del gobernador Greg Abbott:    Para más información del estado de COVID-19 en Texas, vea el sitio web del Departamento de Texas Servicios de Salud (DSHS):  
Censo 2020   El departamento del Censo estará suspendiendo sus operaciones de campo por el resto del mes hasta el primero de abril del 2020 y enfocará su compromiso al público y conocimiento en campañas públicas y por medios de comunicación, y otros medios que incluyen plataformas sociales y otras plataformas en línea. Continuamos practicando el distanciamiento social en vista de la pandemia, es importante recordar que nunca ha sido tan fácil responder en línea, por teléfono, o por correo postal sin tener que recibir un toque en su puerta de un colector de censo.   Censo en línea: Encuesta por teléfono: 1-844-330-2020 (ingles)1-844-468-2020 (español) Recursos Específicos de Dallas:   Welcoming Hub de Dallas (Centro de Bienvenida) La Ciudad de Dallas invita a cualquier persona en necesidad de servicios que visite el nuevo Welcoming Hub en: El Welcoming Hub es un directorio en linea que identifica los servicios comunitarios disponibles a los residentes del Norte de Dallas.  
Programa de Servicios Legales para Inmigración Civil
La ciudad de
Dallas, en asociación con el Comité de Rescate internacional, han establecido un programa de representación legal para individuos en procedimientos ante la corte de inmigración de Dallas
Para más información visite:  
Plaza de enfermedad pagada Los empleadores de la Ciudad de Dallas deben de proveer plazas de enfermedad pagadas a sus empleados para que puedan cuidar de ellos mismos y sus familias. Un empleado puede usar su plaza de enfermedad para enfermedades de sus familiares, lesión, cuidado médico, rozones en relación con el abuso doméstico, asalto sexual, o acoso. Para más información o para iniciar una queja llame al 214-670-FAIR (3247) o visite   
Moratoria de Evicción   La corte suprema de Texas ha emitido una orden suspendiendo la mayoría de las evicciones residenciales hasta el 19 de abril del 2020. Los Jueces de Paz del condado de Dallas también han emitido una orden suspendiendo las evicciones por sesenta(60) días. Por guia del Juez del Condado de Dallas Todos los casos de evicciones están actualmente pospuestos y continuaran por 60 días Residenciales o comerciales Actualmente pendientes o en fila dentro del periodo de 60 días   La orden de la Corte Suprema de Texas:   #MiDallas Taller de Ciudadanía El taller de ciudadinia de #MiDallas programado para el 25 de abril se ha sido pospuesto. Todos los entrenamientos para voluntarios se han cancelado.     
Para Más Información y Recursos Visite: